FAQ
How long will it take for delivery?
Your order will be shipped out within 5-7 business days. The estimated delivery time depends on the option you choose at checkout and your location.
Do you offer refunds for paperbacks?
Refunds are only offered to customers that receive wrong or damaged items. If either of these apply, please contact us at Kearsendanielle@yahoo.com with photos of wrong or damaged items and we’ll get that sorted out for you. Claims must be submitted within 3 days after delivery of the product. We will not offer refunds after 3 days of receiving your order.
***If an order is returned to us due to an incorrect address, unclaimed, or undeliverable status, and you paid for the shipping then you will receive a full refund. However, if you received free shipping and the order is returned, you will be eligible for a partial refund. ***
Do you offer refunds on ebooks?
Due to the nature of digital items, there are unfortunately no refunds for downloadable's; this policy is noted on both the item listing and here under FAQ's. If you made an error in purchase and possibly need a larger bundle that includes the item originally purchased, then we would be happy to accommodate those kinds of requests.
***If an order is returned to us due to an incorrect address, unclaimed, or undeliverable status, and you paid for the shipping then you will receive a full refund. However, if you received free shipping and the order is returned, you will be eligible for a partial refund. ***
What’s your exchange policy?
We do not offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at Kearsendanielle@yahoo.com.
How do I track my order?
All orders come with a tracking link. You should receive a tracking link on your email once your item is shipped out. If for some reason, your tracking link does not work then please contact Kearsendanielle@yahoo.com with your order number and we will be happy to help assist you.
**We do not take responsibility for any lost packages due to shipment to a wrong address. We advise you to double check your address before confirming your order. **
My order was delivered but was not received, what do I do now?
If the tracking link states that your package was delivered and you have not received it, we kindly request you perform the following steps:
1. Double-check the delivery address that was provided at the time of payment and make sure it matches your current address.
2. Check with your neighbors. It's possible that your package was mistakenly delivered to a neighbor's address.
3. Contact the carrier. If the above steps do not yield any results, please contact the carrier directly. They will have access to more detailed information about the delivery and can assist you further. Provide them with the tracking number and explain the situation.
We do not hold or accept responsibility for packages that have been stated as delivered by the carrier.
We do not issue refunds or credits for packages the carrier confirms as being delivered.
Do I have to pay for custom fees?
It's important to note that when ordering internationally, customers are responsible for paying any customs fees or import duties imposed by their country's customs authorities. These fees are not included in the purchase price or shipping cost. In some cases, packages may be held at customs until the fees are paid. We recommend checking with your local customs office to understand the specific regulations and fees that may apply to your order.
My question is not on the FAQ list.
If your question is not listed here, then please contact us at Kearsendanielle@yahoo.com. If your question is related to a purchase, kindly include your order number so we will be able to assist you better.